I had outpatient surgery. From check in to discharge, everyone was terrific. The nurses top notch. Dr Hsu was awesome, and my anesthesiologist was great. The hospital is very professional. The care shown to the patients is excellent. Overall A+!
She was taken up to ICU roughly 7 hours later and has now been in he ICU for 7 days now. During these last 7 days the ICU staff has been beyond exceptional. I have essentially lived at the hospital during my this week and I been beyond impressed. Granted I have nothing to compare to as I have never been in this situation but I feel they have done everything to a tee. The nurses are extremely attentive and take time to speak with us and let us know what is going on. They prioritize the patient and take the extra mile to ensure they are comfortable and getting everything they need. As mentioned before, all levers are pulled and no expense spared in efforts to gain a greater picture of the issue and find the root cause(s). There has not been a moment where I thought they were not genuinely concerned about her. As for the doctors, again, they have been inclusive and make it a point to include family in on whats going on. Every morning they allow us to attend "rounds" where all the doctors and nurses group together and go on patient's status's. Even after working a 12 hour day they have stopped by and taken time to really communicate what the situation is and what the next steps are.
This has by far been the most difficult event I have ever had to experience. Being at Flagler and the wonderful ICU staff has helped ease some of the burden. I can't express enough how thankful I am.
The wait time was very long, like any hospital, but all in all it was a pretty good experience. I have got to hand it to the doctors and nurses in the emergency room for staying so calm cool and relaxed when they are under so much pressure.
The only problem I have had at Flagler Hospital is dealing with Virginia Farrell in Social Services. She is rude, abrupt, demanding, demeaning, defiant, intimidating (to some), loud, oppositional, and not helpful whatsoever. Even when you give her facts and ask for a compromise in scheduling follow-up care, she refuses to listen and insists on "having her way." She tells you what she wants done and dismisses you abruptly if you try to question her. The other Social Workers I have interacted with are professional and willing to attempt to accommodate the needs of the patient. Ms. Farrell does not belong in a position where dealing with the follow-up care of a patient is as important as the inpatient care. I especially cringe when I think of the elderly patients without a support system to advocate for them, being discharged by this Social Worker. She is in need of serious re-training or dismissal.
There was no wait when I arrived. Everyone was so very friendly and funny. The nurses were awesome. The nurse I had, took his time looking for the vein and made sure like 15 times that he was right. I was impressed. All my questions were answers. The place is very clean and organized. Y'all wasn't acting like a circus chasing each other's tails like a hospital I have been to. Flagler is the best hospital in my opinion.
This is a pretty good small town hospital. Nice, clean, with polite people. The emergency room is too small for the amount of patients they receive and they do not have a separate waiting room for pediatrics. That said, the doctors seemed pretty good. our doctors and nurses were very professional and well mannered.
UPDATE: after my mother being in the hospital for several weeks we have come to find out she is just another body taking up precious space. The social worker Virginia Farrell is absolutely the worst. She immediately dismissed me and told me "She had 40 patients and she did not have time to talk with me". And now they are going to release someone to an empty home who can barely walk and take care of themselves. Flagler is nice when you're paying a pretty penny but once you start getting better their main objective is to ship you out.
When I first got into the ER the staff was extremely prompt and waiting time was very minimal. After vitals were taken, a concerning nurse immediately found a room in the ER and everyone jumped into action. Within 5 minutes there were 2 nurses and 2 respiratory nurses quickly responding to her medical needs. They pulled all levers to make sure she would survive through the night being extremely thorough, testing for everything.
Flagler Hospital is a US Hospital based in St Augustine, Florida. Flagler Hospital is located at 400 Health Park Blvd, St. Augustine, FL 32086, USA.
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