Edit: This happened almost TWO YEARS AGO and I'm STILL fighting to get a lapse in coverage OFF MY RECORD for my financed car which is raising my insurance rates!
Thank you Janet Tillman's Agency.
Look over the paper work I'm given, it's not correct. Took their sweet time fixing it, and blamed me.
While my situation may have started out rocky due to an error made by the State of Florida, Janet Tillman and her staff were quick to help me correct the issue. It took a couple of weeks to get everything straightened out but they were helpful giving me updates as things progressed. I read some other reviews and they weren't given a very good review. well keep in mind there are 2 sides to everything. In my particular situation they were wonderful and for that I give them 5 stars.
I've been going through this branch for almost 8 years. It's going downhill quickly and it's unfortunate because Janet Tillman herself is great. Absolutely NO ONE in the branch other than her knows what they are doing. NO ONE ever calls back, or returns emails. No one ever makes any changes on your account that you call in to make (even months later). I have notified them today that I am switching branches. I advise you to go elsewhere until Janet cleans house, or starts getting rid of of culprits.
I am STILL FURIOUS about this total lack of unacceptable customer service and care provided to me.
Been with this firm since 1986 . Great service and make sure i have the insurance I need as my needs changes. Very helpful and personable.
Wonderful Service * Wonderful Staff * Superior Attention to Detail*
Their office takes no blame or fault for their mistakes and/or errors, instead it's your fault for not catching them.
My new agent ended up threatening to call the state board on them if they kept dodging her phone calls and requests.
Original:
As my new agent is also through State Farm they ended up tracking now Janet Tillman's personal cell phone number and contacting her personally since her office wouldn't follow through with any requests of phone calls.
I was insured by this agent before relocating to another state. AWFUL experience should say it all, but I ended up having to file a formal complaint which lead to formal investigation against this office/agent's practices.
This went on for over month. All the while I'm getting phone calls from their office and mail trying to bully me into staying with them as they auto charge for my policy.
Go some place ELSE.
They LIED on my insurance paperwork about the dates of my transfer request vs the actual request. Their office showing a lapse of almost a month in covered on a car I have a loan on, which also caused my license to be suspended.
This office is an absolute joke.
Shall we mention my actual experience with them having insurance? My actual policy was messed up 3 times in the 3 years I dealt with this office, including NOT updating my coverage when my new vehicle was purchased until two months later. After I'd informed them of the purchase, provided them with all the information, was quoted a new policy, setup payment, everything.
I went to get an auto insurance quote from this agency and was treated very well. I sat down in one of their offices and was explained the process step by step. After I received my quote I wanted to think about it before I signed up with State Farm and I was given my space to think about it before i did.
Janet Tillman State Farm Insurance Agent is a US Insurance Agency based in St Augustine, Florida. Janet Tillman State Farm Insurance Agent is located at 56 Grove Ave, St. Augustine, FL 32084, USA.
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