I've been bringing my dogs to Matanzas River for over 10 years now. My husband and I (and our pups) love both Dr. Nicolas and Dr. Lopez, along with the staff members. They love and care for our pets as if they were their own, and work with us financially, as necessary. Highly recommended.
Dr. Lopez is obviously an animal lover and you can see that she has a hard time separating herself from the emotion of pain some of her patients (Human and animal) are experiencing. Lilly needed to have a bunch of teeth removed, and Dr. Lopez and staff followed up for the next couple of weeks to make sure she was "bouncing back" okay.
Best. Vet. Ever. In the 2.5 years I have lived in St. Augustine, we have dealt only with Matanzas River Animal Clinic. We have a 12-year old Papillon named Lilly. They got her all up to date when we moved here from Colorado, and I had just retired, so didn't have a lot of money. They were very reasonable in their pricing and even when I shopped around for the medicines dogs need here in the south, their prices were comparable, PLUS they always make sure that I get any rebates that are being offered when they buy in quantity.
Dr. Nicholas discovered a tumor of some kind growing in Lilly's cheek. It was abscessed and he did the surgery immediately to remove it. He used special stitches that would dissolve and made sure they wouldn't be poking her gums while the area healed. He followed up with a concern about dehydration and had us bring her in for a subcutaneous injection of fluid since she wasn't drinking due to the pain.
This is the level of care I expect for my family, and I would highly recommend the clinic to anyone as a caring, loving, and sincere animal-focused facility.
They treat you and your pet out of sheer pity and as if you are a nuisance if you come with a wags and whiskers certificate. People that use these certificates are not less than humans and shouldn't be treated as such. They absolutely should not be told that there pets surgery will get pushed back while " other patients that pay to keep the lights on" get seen first. (Direct quote from Dr Lopez I'm two separate occasions) This last time I didn't feel comfortable leaving my kitte. Behind because she would be left to fast forever until her surgery. Maybe they are good at what they do but they are very rude and nasty people that are very short tempered. I've worked in the hospitality business forever and never in a million years would I have Dr Lopez deal with anyone. She is very confrontational and has no bedside manners. I guess maybe if I didn't have a voucher I'd be treated without prejudice. I don't see how any an organization like wags and whiskers would ever associate themselves with such an inhospitable business.
Made the switch to Matanzas this spring, and have been very happy with the services! Dr. Lopez is awesome. Appreciate the good communication and responsiveness, and prices are reasonable. They're really good with cats, especially weird/unusual conditions or ailments. We actually came here because we had a voucher to get our wild kitten fixed, and just really enjoyed the experience. Highly recommend this hospital!
Very friendly, professional staff! Dr. Lopez is awesome! Switched to this practice recently and couldn't be happier with the decision to do so!
Matanzas River Animal Hospital is a US Veterinary Care based in St Augustine, Florida. Matanzas River Animal Hospital is located at 2440 US-1, St. Augustine, FL 32086, USA.
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