Purchased three meals, all three burgers were incorrect. When we took them back they were rude so we asked for a refund. The shift manager offered no apologies and refused to give her name and told me to look up the franchise phone number if I wanted to call it. Horrible customer service and no pride or care for presentation and absolutely zero desire to correct a mistake.
this wendy's is really old fashioned, and could use remodeling, but the employees work really hard making sure every one has a chance of ordering and receiving their order in a fast pace! never been disappointed! everything is fresh everytime i order ! :) i recommend on going back!
Its a decent location, the food tastes good but is a bit expensive for a fast food place. The employees also seem pretty good overall. But the building is old and could definitely use a remodeling. The music should also be changed to something a little more updated as well. But overall its not an bad location, it definitely shouldn't be rated as low as it is currently. A few positive changes and I would definitely up my rating to a 4.
Stay away.
Kitchen dirty. Employees hygiene was bad. Food was not fresh. I will never eat at this Wendy's again
There was a bug in the fries, one of the sandwiches was made incorrectly, and the fries were cold and yucky. It appeared that the grease had not been changed in a WHILE. I took the food back up (the bug first before I even realized the sandwich was wrong) and the kid at the counter asked me what I wanted him to do about it. I said, "Can you AT LEAST give me fresh ones?" He gave me a look and put new ones in a bag. The manager was nice when I brought the sandwich back up, and he had it remade. With everything that went wrong in this visit, had I been management (and I have been in the shoes of management), O would have refunded the purchase, but we spent 20.00 on food no one really wanted to eat and ended up throwing most of it away.
Wendy S is a US Restaurant based in St Augustine, Florida. Wendy S is located at 2040 A1A S, St. Augustine, FL 32080, USA.
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