The room was typical Hampton Inn - with a nice balcony. There was a nice view of the ocean from our third floor room. Ocean access was a short distance from the parking lot.
I found the staff to be friendly and sincere. The seemed proud of their hotel and eager to make their customers happy.
Room, bedding, bathroom, etc was clean. Check in was quick, the front desk attendant was super friendly. Room was spacious and allowed for us to easily set up our daughters pack n play. Easy access to the beach (only a back street between the hotel parking lot and the walk), access has bathrooms and showers. Pool and hot tub area were nice but there were no cushions on the chairs that lined the pool (regular chairs not loungers) so you couldn't really sit on them. They did have loungers, those were fine. Beach area was nice, two lifeguard stands. Be aware that the shore is pretty steep in this area. You would t think it would matter but it definitely made for a rougher shoreline if that makes any sense. Was a ton of fun for the older kids/adults but little ones had to have an adult with them. When the waves go back out down the steep shore they really pull you with them. Just thought I would mention. :)
The staff was very kind and friendly. The location is great. Near everything you'd ever need. Grocery store right at walking distance. Close to the beach and the main town. Lobby was very nice looking. Now the Room; Furniture is decent, all you would ever need. TV is ancient, WiFi was non existent, did not work all 4 days we stayed.( To their defense it looks like At&t was working on it but we left before they resolved it) but still, 4 days and the internet was not fixed. Bed squeaks. The bathroom was nice, had all the usual hotel necessities. AC works great, very nice to have a on wall control. For the price paid I was expecting a little more. But it didn't kill my vacation. Still had a great time.
When we rolled up to this Hampton Inn my jaw dropped. I was not expecting it to be so lovely. The building was wonderfully Spanish looking with balconies on every room. The lobby was huge with high ceilings. The intricate paddle fans stretch across the ceiling were both cool and impressive.
We would definitely stay there again.
Outstanding location. Clean facility, but needs some repairs. Staff is not very attentive or seem to even care about problems like a broken TV in the room, or no hot water at breakfast.
Great visit. Tyson is an amazing front desk clerk. He went out of his way to help us.
Hampton Inn Suites St Augustine Vilano Beach is a US Lodging based in St Augustine, Florida. Hampton Inn Suites St Augustine Vilano Beach is located at 95 Vilano Rd, St. Augustine, FL 32084, USA.
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