Friendly staff, clean rooms, good location. Would stay again.
Room not ready when we got here at 4:30 when check in at 4. Snack area looks to never be restocked. No spoons at breakfast. One elevator that is so slow for three floors betting I could climb stairs faster (If I could find them). Just not what I expect from this chain. Seems an embassy suites is being built down the road and should be done in the next year or so would be best to wait on it to finish and stay there as it is on the beach
The hotel was clean and fairly nice for the area, but my complaint was they charge you at check-in not when you check out, and automatically add $30.00 extra for any additional charges such as restaurant or bar charges that you might incur while you are staying at the hotel. I've stayed in hotels all around the country, and yes they will keep your card on file in case of any additional charges, but they NEVER charge you in advance just in case you want breakfast or anything else. When I checked out and saw this fee, they said it would be refunded within 7 to 10 days. Not it's not the money, its just the inconvenience to me. So now I have to watch my credit card account to make sure these funds are credited back to my card. For that reason in itself, I will not return to this hotel.
The room was basic. Two queen beds and a refrigerator you couldn't fit more than 2 items in accompanied by a microwave that barely popped popcorn in. The coffee maker was average. The star of the show was the beds. They were very comfortable. I would have given 3 stars if not for the beds. The shower was about the size of a matchbox but the shower was adjustable enough so that my 7 year old could take a shower rather than a bath. It was very nice for her.
For the price, you can't find a better place here for a small family. They have two suites in the hotel with kitchenettes, perfect for a vacation where you want to get some groceries to avoid having all your meals out. But when you DO want to eat out, there's an assortment of great restaurants and bars within walking distance as well as sweet treats and coffee. You do have to cross A1A Beach Blvd. to get to the beach, but it's a 3 minute walk, and they have crosswalks with hand flags right out front. Great value, friendly staff, excellent breakfast (especially if you are gold/diamond with Hilton - it's free), and a nice pool for when you're tired of the sand.
Hilton Garden Inn St Augustine Beach is a US Lodging based in St Augustine, Florida. Hilton Garden Inn St Augustine Beach is located at 401 A1A Beach Blvd, St. Augustine, FL 32080, USA.
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