Great room and staff. Horrible breakfast and trifling wait staff in the restaurant. Overpriced buffet that is just pathetic.
I visited here for EXP Con 2017. I didn't stay as a guess but only attended the convention. Overall hotel convention center and lobby was very clean and organized. Staff at the hotel was very helpful when needed. If given the chance, I would stay here a few nights. No doubt the rooms are as clean and tidy as the rest of the hotel and lobby areas.
The staff is very accommodating and the amenities are nice. I loved the gym. They even have a game room. The only reason I didn't give it 5 stars was because there was somebody else's hair in the shower. Most everything else in the room was nice.
Night guards were slightly rude at night - to guests in the lobby that were staying for a convention - for aforementioned echo chamber effect of the lobby.
No ventilation in the bathrooms (FL is humid enough, and people do actually use the bathroom for things other than showering).
Getting to the hotel was a little odd - the road was like a giant spiral, but the hotel has shuttles to downtown St. Augustine, which was very convenient.
Most rooms are around a large Central lobby area that goes all the way to the top floor and there is little to no soundproofing. There is a bar in said lobby. People get loud. Please better soundproof the rooms (the 1" gap under the door doesn't help either).
Starbucks in lobby did not accept Starbucks gift cards (why)?
Overall staff were kind, helpful and polite. Rooms were large and comfortable, and everything inside them worked.
Overall a good experience.
A few things that could use improvement:
I work nearby and I love going to the bar there after work, the bar staff is very friendly and knows my co-workers and I by name. I always have a great experience whilst visiting.
Menu for in hotel restaurant did not list all ingredients for several items ordered. Food was delicious, though, and very well priced.
World Golf Village Renaissance St Augustine Resort is a US Lodging based in St Augustine, Florida. World Golf Village Renaissance St Augustine Resort is located at 500 S Legacy Trail, St. Augustine, FL 32092, USA.
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